Frequently Asked Questions
Everything you need to know about the next generation of gaming peripherals.
When will my order ship?
Due to the limited nature of our drops, processing typically takes 5-10 business days. You will receive a tracking number via email as soon as your package leaves our facility.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their local government.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Because our products are released in limited batches, we cannot offer exchanges once an item is sold out.
How do I update the firmware on my mouse?
Firmware updates can be downloaded directly from our official support page. Ensure your mouse is connected via the provided USB cable before starting the update process.
Is there a warranty on my device?
All Finalmouse products come with a one-year limited warranty covering manufacturing defects. This does not cover accidental damage or wear and tear from competitive play.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. To ensure a successful checkout during high-traffic drops, we recommend having your payment information pre-saved.