Returns & Exchanges
At Finalmouse, we strive for perfection in every click; however, if you are not satisfied with your purchase, you may return your product within 30 days of delivery provided it is in its original packaging and condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Shipment
Securely pack your device in its original collector's box, ensuring all accessories and cables are included to avoid restocking fees.
Label and Ship
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware's integrity, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing